FAQ
Built for the way creator payments actually work.
Everything you need to know before requesting an advance. Crelay provides access to earned revenue, not future income.
What payments are eligible?+
Only payments that have been approved by your agency or meet Crelay underwriting criteria are eligible. Pending campaigns, future earnings, and speculative income cannot be requested.
Do I need my agency to use Crelay?+
Crelay works best when your agency partners with us because approvals and payment information can flow directly into your dashboard. If your agency is not yet partnered, Crelay is building additional onboarding options.
How quickly can I receive funds?+
Once your request has been approved and all required information has been verified, funds can typically be delivered by ACH within one business day.
How is my available amount calculated?+
Your available amount is based on the approved payment amount, expected payment date, agency information, and underwriting factors. Longer payment terms generally affect the available amount because the financing period is longer.
Does Crelay replace my agency's payment process?+
No. Your agency continues collecting payment from brands as they do today. Crelay advances eligible creator payments and is repaid when the agency receives the original payment.
Why wouldn't I just wait to get paid?+
Many creators operate real businesses with editors, travel, equipment, taxes, payroll, and production costs. Crelay gives creators the option to access earned money immediately instead of waiting 30-120+ days.
What does it cost?+
Every advance clearly displays the amount you will receive, the fee, and your expected payment timeline before you submit a request. There are no hidden charges after approval.
What information do I need to request funding?+
You will typically provide campaign details, expected payment amount, supporting agreement or invoice if applicable, payment destination, and any additional verification requested during review.
Is every request approved?+
No. Each request is reviewed using agency information, payment verification, and underwriting criteria. Not every payment will qualify.
How is my information protected?+
Crelay uses secure authentication, encryption, and modern infrastructure to protect creator and agency data. Sensitive financial information is never publicly exposed.
Why is Crelay different from a loan?+
Crelay is not designed around future earnings or personal credit. It helps creators access money they have already earned from approved brand campaigns before the normal payment date.
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